What We Offer
Our Services
End-to-end property management solutions for Chicago residential and commercial property owners. Everything you need, nothing you don't.
Service Detail
Residential Property Management
Our residential property management service takes the stress out of owning rental property. From marketing vacant units and screening tenants to collecting rent and coordinating repairs, we handle every aspect of your investment. Our dedicated managers maintain high occupancy rates while preserving and growing your property value. We serve landlords across all Chicago neighborhoods with transparent communication and detailed monthly reporting.
What's Included
- Dedicated residential property manager assigned to your portfolio
- Professional marketing across Zillow, Apartments.com, and MLS
- Comprehensive tenant screening: credit, criminal, and eviction history
- Online rent collection with same-day ACH transfers to owners
- Move-in/move-out inspections with detailed photo documentation
Pricing: Typically 8–10% of monthly collected rent. Volume discounts available for 5+ units.
Service Detail
Commercial Property Management
Managing commercial real estate requires a different level of expertise than residential. Our commercial team understands lease structures, CAM reconciliations, tenant improvement allowances, and the nuances of retail and office tenancy. We proactively manage lease expirations, negotiate renewals, and position your property for maximum long-term value. With deep connections across the Chicago commercial real estate community, we help attract and retain quality commercial tenants.
What's Included
- Triple-net (NNN) and gross lease administration and compliance
- CAM reconciliation and operating expense management
- Tenant improvement oversight and capital project management
- Proactive lease renewal negotiation 12 months in advance
- Quarterly property performance and valuation reporting
Pricing: Commercial management fees quoted per property. Typically 4–6% of gross monthly revenue.
Service Detail
Tenant Screening & Placement
Finding the right tenant is the single most important factor in a profitable rental. Our thorough screening process evaluates each applicant across multiple dimensions — credit history, income verification, rental history, criminal background, and eviction records. We follow all Fair Housing Act guidelines and Illinois landlord-tenant laws throughout the process. Our average time-to-placement is just 12 days, and our placements maintain a 97% on-time rent payment rate.
What's Included
- Full credit report from all three major bureaus (Equifax, Experian, TransUnion)
- Income verification: minimum 3x monthly rent requirement enforced
- National criminal background and sex offender registry check
- Eviction history search across all prior states of residence
- Prior landlord reference calls with standardized questionnaire
Pricing: One-time placement fee equal to 50% of first month's rent. No placement, no fee.
Service Detail
Maintenance Coordination
Deferred maintenance is the #1 destroyer of property value. Keyvana's maintenance coordination service ensures every repair request — from a leaky faucet to a failed HVAC system — is handled quickly, correctly, and cost-effectively. Our network of 150+ vetted Chicago-area contractors provides priority service at negotiated rates. We coordinate all work, verify completion, document with photos, and provide itemized invoices. Emergency line available around the clock, every day of the year.
What's Included
- 24/7 emergency maintenance hotline staffed by real humans
- Network of 150+ pre-screened, licensed, and insured Chicago contractors
- Negotiated rates averaging 18% below market for owner savings
- Preventive maintenance scheduling: HVAC, plumbing, and roof inspections
- Real-time work order tracking with photo documentation at completion
Pricing: Included in standard management fee. Contractor invoices passed through at cost with no markup.
Service Detail
Financial Reporting & Accounting
Every dollar that flows through your property is tracked, categorized, and reported with full transparency. Our accounting team produces detailed monthly owner statements, year-end 1099 packages, and custom performance reports. You have 24/7 access to your owner portal where you can view real-time ledgers, download statements, approve expenses, and monitor key metrics. At tax time, your accountant will thank you for the clean, organized records Keyvana provides.
What's Included
- Monthly owner statements with income, expense, and net operating income
- 24/7 owner portal access with real-time ledger and document downloads
- Annual 1099 preparation and tax document package for each property
- Expense categorization aligned with IRS Schedule E requirements
- Custom ROI and cap rate reporting for multi-property portfolio owners
Pricing: Included in management fee. No additional accounting or portal access charges.
Service Detail
Lease Administration
A well-drafted, properly enforced lease is your primary legal protection as a property owner. Keyvana handles every stage of the lease lifecycle — from drafting Illinois-compliant lease agreements to managing renewals, processing addenda, and enforcing lease terms. Our leases are reviewed annually by real estate attorneys and updated to reflect changes in Chicago and Cook County landlord-tenant ordinances. When issues arise, we handle notices, cure periods, and escalation so you don't have to.
What's Included
- Attorney-reviewed, Illinois and Chicago municipal code-compliant lease agreements
- Digital lease signing via DocuSign — completed in hours, not days
- Proactive renewal outreach 90 days before lease expiration
- Lease violation notices, cure letters, and legal escalation coordination
- Security deposit accounting in full compliance with Chicago RLTO
Pricing: Lease drafting and renewal management included in standard management fee.